{"id":27,"date":"2025-09-05T20:00:27","date_gmt":"2025-09-05T20:00:27","guid":{"rendered":"https:\/\/itsheybonita.com\/?page_id=27"},"modified":"2025-11-10T13:48:09","modified_gmt":"2025-11-10T13:48:09","slug":"cancellation-refund-policy","status":"publish","type":"page","link":"https:\/\/itsheybonita.com\/index.php\/cancellation-refund-policy\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"27\" class=\"elementor elementor-27\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9399d5d e-flex e-con-boxed e-con e-parent\" data-id=\"9399d5d\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-09a3788 elementor-widget elementor-widget-heading\" data-id=\"09a3788\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Cancellation &amp; Refund Policy<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba5855a elementor-widget elementor-widget-text-editor\" data-id=\"ba5855a\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"content-text\">HEY BONITA believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:<\/p><ul class=\"unorder-list\"><li class=\"list-item\"><p class=\"content-text list-text\">Cancellations will be considered only if the request is made within Same day of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors\/merchants and they have initiated the process of shipping them.<\/p><\/li><li class=\"list-item\"><p class=\"content-text list-text\">HEY BONITA does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund\/replacement can be made if the customer establishes that the quality of product delivered is not good.<\/p><\/li><li class=\"list-item\"><p class=\"content-text list-text\">In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within Same day of receipt of the products.<\/p><\/li><li class=\"list-item\"><p class=\"content-text list-text\">In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within Same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.<\/p><\/li><li class=\"list-item\"><p class=\"content-text list-text\">In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.<\/p><\/li><li class=\"list-item\"><p class=\"content-text list-text\">In case of any Refunds approved by the HEY BONITA, it\u2019ll take 3-5 days for the refund to be processed to the end customer.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ce23d8f e-flex e-con-boxed e-con e-parent\" data-id=\"ce23d8f\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-118a2fa elementor-widget elementor-widget-text-editor\" data-id=\"118a2fa\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"163\" data-end=\"482\">Disclaimer: The above content is created at HEY BONITA&#8217;s sole discretion. Razorpay shall not be liable for any content provided here and shall not be responsible for any claims and liability that may arise due to merchant\u2019s non-adherence to it.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Cancellation &amp; Refund Policy HEY BONITA believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy: Cancellations will be considered only if the request is made within Same day of placing the order. However, the cancellation request may not be entertained if the orders have been [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-27","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/itsheybonita.com\/index.php\/wp-json\/wp\/v2\/pages\/27","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itsheybonita.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/itsheybonita.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/itsheybonita.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/itsheybonita.com\/index.php\/wp-json\/wp\/v2\/comments?post=27"}],"version-history":[{"count":13,"href":"https:\/\/itsheybonita.com\/index.php\/wp-json\/wp\/v2\/pages\/27\/revisions"}],"predecessor-version":[{"id":1334,"href":"https:\/\/itsheybonita.com\/index.php\/wp-json\/wp\/v2\/pages\/27\/revisions\/1334"}],"wp:attachment":[{"href":"https:\/\/itsheybonita.com\/index.php\/wp-json\/wp\/v2\/media?parent=27"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}